Our conference programme is packed with a lineup of insightful experts, and invaluable content to get the heart of your business pumping again. You can explore the conference programme by filtering content streams, session type and knowledge level. All sessions are shown in local time.

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12:30
  1. Networking Lunch
    South Gallery Room 22
    60 mins
    • Hosted Buyer Only
13:30
  1. South Gallery Room 22
    20 mins
    • Hosted Buyer Only
    Welcome from the BTN Group to kick off the hosted buyer only pre-show conference. 
13:50
  1. South Gallery Room 22
    70 mins
    • Hosted Buyer Only
    Hosted buyer only. Corporate travel has been transformed by the coronavirus pandemic – but exactly how do we re-strategise travel programmes for our new world? Will border controls and other constrain ...
15:15
  1. South Gallery Room 22
    70 mins
    • Hosted Buyer Only
    Hosted buyer only. There are so many unprecedented challenges (and opportunities) to think through as business travel finally resumes. But don’t worry: you’re not alone! This is your chance to do some ...
16:40
  1. South Gallery Room 22
    50 mins
    • Hosted Buyer Only
    Hosted buyer only. Travel management is full of assumptions about what is and isn’t the way to do things. But are those received wisdoms right, or do we need a re-think? Our agents provocateurs presen ...
10:00
  1. South Gallery Room 22
    60 mins
    • Ethical Travel Trail
    • Air & Ground Transport
    • Meetings
    • My career, organisation and team
    • Traveller Management
    • New trends and innovations
    • Accommodation
    • CSR
    The corporate world has become much more serious about sustainability, with some companies pledging to reach net-zero carbon emissions by 2030 in line with the Paris agreement. How can your business d ...
    Sponsored by:

    SAP Concur logo
  2. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • Air & Ground Transport
    • TMCs, Payment and service providers
    • My career, organisation and team
    • New trends and innovations
    • Accommodation
    Hosted buyer only. Yes, travel is emotive and has many unique quirks but in the end it’s still an indirect category to which you can apply well-tested procurement techniques. Come and learn how you ca ...
  3. Fundamentals Theatre
    40 mins
    • Air & Ground Transport
    • Technology & data management
    • TMCs, Payment and service providers
    • Risk Management
    • Traveller Management
    • New trends and innovations
    • Accommodation
    Getting a travel programme off the ground or reinventing the current one? Join this session for a quick-start guide to the key facets of managed travel: from safety, policy, performance, risk, and mor ...
    Sponsored by:

    CTM Logo
     
10:30
  1. Hybrid Theatre
    13 mins
    • Business Travel Innovation Faceoff
    Two innovators will present their cutting-edge products, technologies and services developed by suppliers to address industry challenges and support managed business travel, meetings and/or business t ...
10:43
  1. Hybrid Theatre
    17 mins
    • Business Travel Innovation Faceoff
    Two innovators will present their cutting-edge products, technologies and services developed by suppliers to address industry challenges and support managed business travel, meetings and/or business t ...
11:05
  1. Hybrid Theatre
    10 mins
    The talk will highlight how traveller decision behaviours can be understood, predicted and even influenced to ensure a better adherence to travel policies and programs. Gain a sneak peek into the firs ...
11:20
  1. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    • Technology & data management
    • My career, organisation and team
    • Traveller Management
    Hosted buyer only. Led by a top buyer, learn how travel managers can deploy behavioural economics to fight back against supplier influence and secure programme and policy compliance. Learn all about t ...
  2. Fundamentals Theatre
    40 mins
    • TMCs, Payment and service providers
    • Data
    How can you provide an easy way for your travellers to pay for their trip while maintaining all-important control and generating the best possible data? With more options than ever to choose from toda ...
  3. South Gallery Room 22
    60 mins
    Even after coronavirus barriers go away, major new restrictions are now in place post-Brexit between the EU and UK for business travel. And tax crackdowns, the Posted Workers Directive and A1 social s ...
  4. South Gallery Room 24
    50 mins
    Hosted buyer only. How do you draw actionable insights from your plethora of data sets (credit card, TMC, ERP etc.) to create a solid foundation for your business travel strategy? A top consultant and ...
11:25
  1. Hybrid Theatre
    30 mins
    • Air & Ground Transport
    • Traveller Management
    We will explore why Global Distribution Systems (GDSs) and Travel Management Companies (TMCs) should be embracing first and last-mile ground transportation as part of their offering to unlock revenue ...
    Session developed and presented by:

    igo logo
12:00
  1. Hybrid Theatre
    12 mins
    • Business Travel Innovation Faceoff
    Two innovators will present their cutting-edge products, technologies and services developed by suppliers to address industry challenges and support managed business travel, meetings and/or business t ...
12:12
  1. Hybrid Theatre
    13 mins
    • Business Travel Innovation Faceoff
    Two innovators will present their cutting-edge products, technologies and services developed by suppliers to address industry challenges and support managed business travel, meetings and/or business t ...
12:25
  1. Hybrid Theatre
    10 mins
    How to use behavioural science to build compliance to a travel and expense policy. 
12:40
  1. South Gallery Room 22
    60 mins
    • TMCs, Payment and service providers
    Contractual arrangement between clients and travel management companies are under strain. Clients are worried about hidden mark-ups and unforeseen fees; but TMCs had to work overtime for little reward ...
    Sponsored by:

    CTM Logo
     
  2. Fundamentals Theatre
    40 mins
    There are many online booking and expense management tools to choose from. Which one is right for you? And once you’ve chosen the best technology for your company, what then? We walk you through the s ...
    Sponsored by:

    SAP Concur logo
  3. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • New trends and innovations
    • Accommodation
    Hosted buyer only. Accommodation continues to be among the most challenging travel categories to manage. Our experts guide you to current best practices for booking channels, rate integrity, payments ...
  4. South Gallery Room 23
    50 mins
    Hosted buyer only. After the year we’ve all had the ever-popular BTS Therapist’s Couch, where travel managers unburden their challenges to their peers, is more important than ever. With a few Covid-sa ...
12:45
  1. Hybrid Theatre
    40 mins
    • Air & Ground Transport
    • Traveller Management
    • New trends and innovations
    Are employees willing to travel for business? Are they more concerned about professional and business success, flexibility, or personal safety? What do they want from their companies? Discuss the resu ...
    Session developed and presented by:

    SAP Concur logo
14:00
  1. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    • Traveller Management
    Hosted buyer only. With coronavirus top of mind for all travel managers, this is your chance to quiz medical experts directly about vaccination, testing, mental health and all the other issues that al ...
  2. South Gallery Room 22
    60 mins
    • Technology & data management
    • TMCs, Payment and service providers
    • My career, organisation and team
    Do you have an open data mindset? Do your travel service providers? A growing band of corporate travel visionaries are building a future where travel managers gain ultimate control and choice by creat ...
    Sponsored by:

    CTM Logo
     
  3. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • Air & Ground Transport
    • Traveller Management
    • New trends and innovations
    • Accommodation
    Hosted buyer only. All the supply and demand dynamics which dictated your agreements with carriers have been swept away by coronavirus. As business travellers start to climb back on board aircraft, ho ...
  4. Fundamentals Theatre
    40 mins
    • Air & Ground Transport
    • Traveller Management
    • New trends and innovations
    • Accommodation
    A well-crafted policy is at the heart of any successful corporate travel programme. But what goes into that policy can vary massively depending on your company’s goals, supplier network and culture. L ...
    Sponsored by:

    SAP Concur logo
14:05
  1. Hybrid Theatre
    30 mins
    • Air & Ground Transport
    • Traveller Management
    • CSR
    The mobility budget is not just a buzzword in the corporate mobility world but a concept that answers many of your mobility challenges: fleet efficiency, sustainable mobility and flexible commuting.  ...
    Session developed and presented by:

    Free now
14:40
  1. Hybrid Theatre
    10 mins
    • Business Travel Innovation Faceoff
    Two innovators will present their cutting-edge products, technologies and services developed by suppliers to address industry challenges and support managed business travel, meetings and/or business t ...
14:52
  1. Hybrid Theatre
    13 mins
    • Business Travel Innovation Faceoff
    Two innovators will present their cutting-edge products, technologies and services developed by suppliers to address industry challenges and support managed business travel, meetings and/or business t ...
15:05
  1. Hybrid Theatre
    10 mins
    In the aftermath of the Covid-19 pandemic, travel managers are facing the need to reinvent and upskill themselves in order to remain relevant. Traditionally considered a discipline related to the supp ...
15:20
  1. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    Hosted buyer only. Few business trips take place any more without at least some basic approval – and now Covid, tax and other immigration controls are making it a must. What’s the smart way to make th ...
    Sponsored by:

    SAP Concur logo
  2. South Gallery Room 22
    60 mins
    • Ethical Travel Trail
    • Meetings
    • My career, organisation and team
    • Risk Management
    • Traveller Management
    • CSR
    Are you doing the right thing by your travellers regardless of ethnicity, gender, sexual orientation or state of health? It’s time to X-ray your travel strategy through D&I, including procurement, pra ...
  3. South Gallery Room 24
    50 mins
    Hosted buyer only. After Covid, a travel strategy that served your company well for years may not be relevant any more. What should you keep, what should you discard and what should you do for the fir ...
    Sponsored by:

    SAP Concur logo
  4. Fundamentals Theatre
    40 mins
    • Risk Management
    • Traveller Management
    If your employees travel for business of any kind, you need to ensure their safety and communicate what to do in an emergency. However, duty of care is not just about crises and major world events – i ...
10:00
  1. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • Air & Ground Transport
    • Technology & data management
    • TMCs, Payment and service providers
    Hosted buyer only. Airlines continue to switch ticket sales to NDC, but while that can mean lower fares it can also mean higher TMC fees. How can you make sure you are booking the best overall price t ...
  2. Fundamentals Theatre
    40 mins
    • TMCs, Payment and service providers
    TMCs and hotel booking agencies streamline the booking process and help you gain control and visibility of your entire travel spend. But with hundreds of service providers to choose from, how do your ...
    Sponsored by:

    CTM Logo
     
  3. Hybrid Theatre
    60 mins
    • My career, organisation and team
    • Traveller Management
    • New trends and innovations
    Join our panel of Travel Counsellors to hear unique, first-hand experiences from the front line of travel, as they supported corporate clients to travel seamlessly across the globe, in the safest way ...
    Session developed and presented by:

    Travel counsellors logo


     
  4. South Gallery Room 22
    60 mins
    • Ethical Travel Trail
    • Technology & data management
    • TMCs, Payment and service providers
    • Risk Management
    • Traveller Management
    In 2021, sustainability, tight finances and sheer inconvenience all mean every meeting needs careful evaluation for whether to make it face-to-face or virtual. But is there a way to dictate when emplo ...
11:05
  1. Hybrid Theatre
    10 mins
    In the aftermath of the Covid-19 pandemic, travel managers are facing the need to reinvent and upskill themselves in order to remain relevant. Traditionally considered a discipline related to the supp ...
11:20
  1. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • Ethical Travel Trail
    • Air & Ground Transport
    • CSR
    Hosted buyer only. More and more partnerships are being announced between airlines and their corporate clients to fly aircraft with Sustainable Aviation Fuel. But what is SAF? Is it genuinely sustaina ...
    Sponsored by:

    CTM Logo
     
  2. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    • Meetings
    Hosted buyer only. From supplier uncertainty to heightened security whenever large numbers of people gather, Covid has forced a complete rethink of how companies manage their meetings. We put together ...
  3. Fundamentals Theatre
    40 mins
    • Technology & data management
    Management information is central to every aspect of travel management, from identifying supplier negotiation opportunities to monitoring traveller compliance and tracking employees in the event of an ...
  4. South Gallery Room 22
    60 mins
    • My career, organisation and team
    Like everything else, coronavirus has shaken up the role of many travel buyers and left them in a changed landscape where they face fresh challenges but also some exciting opportunities. Learn all abo ...
12:25
  1. Hybrid Theatre
    10 mins
    As we move into this new era of travel, is it possible to make your program both digital and sustainable? From changes to pre-trip communication, digital health certificates, contactless payments and ...
12:40
  1. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    • Meetings
    • My career, organisation and team
    • CSR
    Hosted buyer only. Enough warm words: time for action. In this session travel buyers will put their (socially distanced) heads together to figure out practical steps for making our industry and our tr ...
  2. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • Technology & data management
    • TMCs, Payment and service providers
    • My career, organisation and team
    Hosted buyer only. Payment systems and expense tools aren’t just travel functions – they also connect to finance and other important areas like HR. That’s complex corporate plumbing for travel manager ...
  3. Fundamentals Theatre
    40 mins
    • Ethical Travel Trail
    Business travel is a major contributor to many companies’ carbon footprints. For the sake of the planet, not to mention your corporate reputation, that needs to change. But how? From precise emissions ...
  4. South Gallery Room 22
    60 mins
    • Ethical Travel Trail
    • Risk Management
    • Traveller Management
    Travel managers have had to become part-time epidemiologists as they try to understand which travellers they can send where. As the world emerges from Covid-19, learn what controls are likely to remai ...
12:45
  1. Hybrid Theatre
    40 mins
    • Technology & data management
    • Risk Management
    • Traveller Management
    We know that COVID-19 has had a huge impact on business travel, but how has it changed the way we think about travelling sustainably? The focus has been put on travel managers to ensure travel returns ...

    Session developed and presented by:

    SAP Concur logo
     

13:45
  1. Hybrid Theatre
    10 mins
    The talk will highlight how traveller decision behaviours can be understood, predicted and even influenced to ensure a better adherence to travel policies and programs. Gain a sneak peek into the firs ...
14:00
  1. South Gallery Room 22
    60 mins
    • Air & Ground Transport
    • Risk Management
    • New trends and innovations
    • Accommodation
    What will happen to air and hotel pricing in the year ahead? And what will your risk management priorities be? With supply and demand dynamics completely upended by the pandemic, plus curve-balls like ...
  2. Fundamentals Theatre
    40 mins
    • Air & Ground Transport
    • New trends and innovations
    • Accommodation
    Buyers can achieve substantial discounts and other benefits through negotiating deals with hotels, car rental companies and other vendors. But you’ll only land a good agreement if you prepare the righ ...
  3. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • Air & Ground Transport
    • Technology & data management
    • TMCs, Payment and service providers
    • New trends and innovations
    • Accommodation
    Hosted buyer only. Unwary buyers can end up with their company paying more for travel than it needs to if they don’t spot the loopholes in contracts with suppliers and service providers. This hand-on ...
  4. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    • Ethical Travel Trail
    • Meetings
    • My career, organisation and team
    • Risk Management
    • Traveller Management
    • CSR
    Hosted buyer only. With every business trip currently a major duty-of-care exercise, a close relationship between travel managers and their human resources department has never been so important. And ...
15:05
  1. Hybrid Theatre
    10 mins
    How to use behavioural science to build compliance to a travel and expense policy. 
15:20
  1. South Gallery Room 23
    50 mins
    • Hosted Buyer Only
    • Air & Ground Transport
    • CSR
    Hosted buyer only. Car hire has picked up substantial market share from air during the Covid crisis – but do you have the right agreements to cover this category, or do you even have an agreement at a ...
  2. Fundamentals Theatre
    40 mins
    • Traveller Management
    Corporate travel programmes get the best results when their travellers behave right because they want to, not because they have to. It all starts with a solid communications strategy. Come and find ou ...
  3. South Gallery Room 24
    50 mins
    • Hosted Buyer Only
    • My career, organisation and team
    • Risk Management
    • Traveller Management
    Hosted buyer only. Looking after not just the physical but mental health of travellers was rising rapidly up the travel management agenda even before the pandemic. Now it’s arguably the number one pri ...
15:25
  1. Hybrid Theatre
    25 mins
    • Business Travel Innovation Faceoff
    Find out who the Business Travel Travel Show Europe Business Travel Innovation Faceoff 2021 Winner will be in this live-streamed session with the judges' comments.

Sponsors & Partners


 

Northstar