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20 Mar 2024

Winners of the Global Priority Pass Excellence Awards 2024 Unveiled

Collinson Group Hall: BTSE Stand: H61
Winners of the Global Priority Pass Excellence Awards 2024 Unveiled
Vienna Lounge, Terminal 1, Vienna Airport, Austria

Vienna Lounge within Vienna Airport, Austria, voted Global Lounge of the Year following nearly 380,000 global member reviews and ratings 

Priority Pass™ – the original and market-leading airport experiences programme owned and operated by Collinson – announces the winners of the newly established Priority Pass Excellence Awards. From the launch of outstanding new services that enhance the journey, more sustainable initiatives, to gourmet cuisines and apéritifs that make for an indulgent pre-take off ritual, the winners of the awards exemplify an unwavering commitment to delivering the best airport experience.  

The Priority Pass Excellence Awards comprise three categories, celebrating the full breadth and capabilities of the Priority Pass global network: the long-standing Lounge of the Year awards, as well as two new categories, Pioneer of the Year, and All Star of the Year.  


The highest-rated lounges across the Priority Pass global network, based on 379,966 member ratings and reviews across a wide range of criteria including: quality of facilities, customer service, food and beverage selection and overall satisfaction. 

Overall Global Winner: Vienna Lounge, Terminal 1, Vienna Airport, Austria  

Since being refurbished in 2022, the Vienna Lounge offers a great variety of amenities for solo travellers, families, and those flying for business. With its Viennese cafe offering sweet treats and a buffet, comfortable seating in natural lighting, work stations, a collection of art and views out onto the airport stands, corridors and runway.  

Julian Jäger, Joint CEO and COO of Vienna Airport: said: “We are delighted that Priority Pass Members have rated the Vienna Lounge as the Global Lounge of the Year Award winner, part of this year’s newly launched Priority Pass Excellence Awards. This is a prestigious award for Vienna Airport to have won and our sincere thanks go to all the lounge employees at Vienna Airport. Their commitment is the reason why we can celebrate this success. 

“The Vienna Lounge is all about symbolising impressive Vienna elegance and Austrian cuisine for travellers. Featuring a panoramic view of the airport apron and a terrace which is open all year round, its success is in creating an exclusive sanctuary for travellers. To be named Global Lounge of The Year amongst 1,500 other lounges and travel experiences is an outstanding confirmation of the quality of our services.”  

Regional Winners:  

Asia Pacific  

  • Winner: Chase Sapphire Lounge by The Club, Terminal 1, Hong Kong International Airport, Hong Kong  
  • Highly Commended: Oriental Club Lounge, Terminal 2, Taiwan Taoyuan International Airport, Taiwan   


  • Winner: Vienna Lounge, Terminal 1, Vienna Airport, Austria  
  • Highly Commended: Marco Polo Club, Venice Marco Polo Airport, Italy  

Latin America and the Caribbean  

  • Winner: Advantage VIP Lounge, Curitiba Afonso Pena International, Brazil 
  • Highly Commended: Macondo Lounge, Barranquilla Ernesto Cortissoz International, Colombia  

Middle East and Africa  

  • Winner: Petra Lounge, Amman Queen Alia International Airport, Jordan  
  • Highly Commended: Primeclass Lounge, Muscat International Airport, Oman  
  • Highly Commended: Bidvest Premier Lounge, International Terminal A, Johannesburg O.R Tambo International, South Africa 

North America  

  • Winner: VIP Lounge Aguascalientes, Jesus Teran Peredo International, Mexico  
  • Highly Commended: Escape Lounge, S Terminal A, Syracuse NY Hancock International, United States 


Nominated by Priority Pass partners, these winners champion unique and innovative services and solutions that help to improve the overall traveller experience. From strong focuses on sustainability, robots delivering drinks to your tables, to gaming stations, the below winning lounges have all pioneered their way to success in their own way, as they illustrate the future of the airport lounge and experience.  

  • Primeclass Lounge, Izmir Adnan Menderes Airport, Turkey  
  • AMAE Lounge, Argentina  
  • Hacienda Santa Lucia by The Grand Lounge Elite, Felipe Angeles International, Mexico 
  • Gameway, Terminal 3, Los Angeles CA - LAX International, United States 
  • The Coral Finest Business Class Lounge (Cocoon), International Concourse C, Bangkok Suvarnabhumi Airport, Thailand 


Nominated by Priority Pass partners, these stand-out lounge and experience employees demonstrate an unwavering commitment to customer service excellence every single day.

Regional Winners: 

Asia Pacific  

  • Miss Phatsalawan Narapornkitirat, Miracle Lounge, Domestic Concourse D, Bangkok Suvarnabhumi Airport, Thailand 


  • Anita Ganska, Preludium Lounge, Terminal A, Warsaw Frederic Chopin, Poland 

Latin America and the Caribbean 

  • Daniela Potes Flechas, W Premium - 5th Avenue, Terminal 3, Sao Paulo Guarulhos International, Brazil  

Middle East and Africa 

  • Ghulam Sarwar, The Lounge, Sharjah International, United Arab Emirates 

North America 

  • Silvia Villatoro, Virgin Atlantic Clubhouse, Washington DC Dulles International, Concourse A, United States

“We had an unprecedented year at Collinson in 2023, which wouldn’t have been possible without our exceptional network of partners. So today we celebrate and honour those that are leading the field, offering first class services and solutions.” said Christopher Evans, CEO of Collinson International. 

The awards follow a landmark year for Collinson. In 2023, the company grew its global network by 56% compared to the previous year, with an additional 244 lounges, 84 dining, spa and relaxation experiences, and saw a record number of global lounge visits, up 57% for the same period.  



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