Using AI and data to optimise expense management: ARAG’s success story

The ARAG Group is the largest family-owned company in the German insurance industry and the world’s leading legal insurer. In addition, ARAG also offers high-quality products and services in private health insurance as well as in the casualty and property segment. Today, the insurance group is active in 19 countries — in Europe, the US, Canada, and Australia. With over 5,000 employees, the Group generates revenue and premium income totalling about €2.4 billion. How can a remote setting impact expense management? The ARAG Group’s solid national and international growth in recent years is reflected not only in the continued increase in premium income but also in the number of employees. This, along with the coronavirus pandemic, increased the need to digitise processes and streamline expense management. Read the full case study here.