How SWISS improved expense processing efficiency by 80% with Rydoo

Swiss International Air Lines (SWISS) is Switzerland’s largest airline, serving more than 12 million passengers annually through a network of over 100,000 flights. SWISS consistently ranks among the top European airlines in terms of quality and friendly service, as recognised by Skytrax. The Challenge Before implementing Rydoo, SWISS relied on a manual, report-based expense process. Employees made work-related purchases, retained receipts, grouped them into reports, and sent them to the finance team for reconciliation and reimbursement. Martin Weiss, IT Project Leader at SWISS, explained, “Before Rydoo, our expense process wasn’t very efficient. It was entirely manual, consuming a significant amount of time and effort. Employees had to send their receipts to their direct supervisors and had no visibility regarding when they would receive reimbursements. Read the full case study here.