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02 Jun 2025

AI won't replace travel managers - but the right TMC will help them thrive

CTM Hall: BTSE Stand: K21
AI won't replace travel managers - but the right TMC will help them thrive
In the world of corporate travel, AI will drive more efficiencies and improve decision-making, allowing travel managers to focus on more strategic initiatives, in collaboration with their travel management company (TMC).
Just like a new team member bringing fresh skills, AI is designed to complement human expertise, making roles more efficient and strategic rather than obsolete. The role of a travel manager is no exception.

AI and automation are streamlining processes, reducing administrative burdens and delivering real-time insights. Yet, at its core, business travel remains a people function. The role of a travel manager is evolving to focus on strategic oversight, traveller wellbeing, risk management, and delivering greater value to their business with the support of their TMC. And thanks to the evolution of AI and automation, it’s fast becoming easier.

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