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CONFERENCE PROGRAMME

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The Lost Art of Customer Service: Why is Nobody Talking About It?

19 Jun 2024
Show Floor Theatre 1
TMCs, payment and service providers
In a world dominated by consolidation, distribution challenges and a future of AI, is there still a place for customer service? Clarity’s Pat McDonagh and Ewan Kassir challenge the role of customer service in a TMC environment, discussing what customer requests they are seeing and the role technology plays, providing useful tips for travel managers to get the service they want from their suppliers.
*This is a sponsored session and by attending, you consent to your data being shared with the sponsor. 
Speakers
Ewan Kassir - Clarity
Pat McDonagh - Clarity

Sponsored by:

Clarity

Knowledge Level

Intermediary

Session Format

Masterclass

Audience

Open to all
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