The lost art of customer service – Why is nobody talking about it?
19 Jun 2024
Show Floor Theatre 1
TMCs, Payment and service providers
In a world dominated by consolidation, distribution challenges and a future of AI, is there still a place for customer service? Clarity’s Pat McDonagh and Ewan Kassir challenge the role of customer service in a TMC environment, discussing what customer requests they are seeing and the role technology plays, providing useful tips for travel managers to get the service they want from their suppliers.
*Session content developed and sponsored by Clarity and by attending, you consent to your data being shared with the sponsor.
Sponsored by:
![Clarity](https://cdn.asp.events/CLIENT_Northsta_5B1737B2_5056_B733_83AD112B2FDD2BEF/sites/BTSE2024/media/sponsors/CA747588-Clarity-Logo-Colour.png)
Knowledge Level
Intermediary
Session Format
Masterclass
Audience
Open to all