MIDOCO Group – Midoco Midoffice and Umbrella Faces

The companies of MIDOCO Holding GmbH, based in Hamburg, develop software for the international travel industry. The subsidiaries Midoco GmbH in Hilden and Umbrella Organisation AG, founded in 1995 in Wetzikon, Switzerland, design the products MIDOCO Midoffice, Umbrella.net Midoffice, and Umbrella Faces Travel Profiles. The mission of the MIDOCO companies is to optimise the efficiency of workflows in business travel agencies, on- and offline travel agencies, and tour operators through automation and connection to booking and other travel third-party systems. All systems are PCI/DSS certified. As the leading software for travel organisations in Germany, pre-Covid MIDOCO Midoffice processed more than 11 billion Euros worth of travel sales annually, including 7 million airline tickets. More than 25,000 parallel users work with MIDOCO products daily. Umbrella.net Midoffice is a mid-office system for the Swiss travel industry and processes more than CHF 2 billion in travel sales. Umbrella Faces is currently used by 280 agencies in 68 countries and stores customer profiles of business travellers from over 80,000 companies worldwide. Umbrella Faces synchronises these between booking and HR systems, including GDS, OBTs, NDC platforms, and suppliers. The two companies employ 67 people in Hamburg, Hilden, and Wetzikon. The group's clients include TUI, DER and DER Business Travel, Lufthansa City Center, Fello, Insight Travel Solutions, EFR Travel Group, Easy Avenues, Traveltrust, and Dr. Tigges, CTM, Radius, GlobalStar, Uniglobe, Clarity, ATG, Kuoni, ABB. MIDOCO is active in committees and working groups of the German Travel Association (DRV), the Association of Internet Travel Distribution (VIR), the Travel Industry Club (TIC), and the NDC Implementation Forums of IATA.