Messaging

CWT’s messaging service gives traveling employees a fast, easy way to connect with CWT. Familiar chat-style messaging is revolutionizing traveler support with cutting-edge Gen AI and natural language processing enabling travelers to engage in unscripted conversations with a virtual assistant, seamlessly transitioning to a human travel counselor when needed. Available on the myCWT website and app, Microsoft Teams, WhatsApp and Slack, employees can quickly begin sending travel-related messages to CWT with one tap. The service is offered to travelers and arrangers in multiple languages.