What do we want from our TMC, and are we getting it?

Consolidation, new distribution channels, disruptive competition ' a blizzard of change is sweeping across travel management companies as BTN Europe launches its Europe's Leading TMCs 2025 report. Through all this transformation are they keeping up with the evolving needs of their corporate clients? And how should travel managers stress-test the fitness of their existing TMC relationship or improve the way they look for a new one?